Terms of Service

Last Revised on April 20, 2024.

Agreement between you (the customer) and PRIMESKY.

Welcome to the PRIMESKY website (the "Website" or “Site”). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations, or otherwise transacting business with travel suppliers, and for no other purposes. Throughout this agreement, the terms "we," "us," "our," or “PRIMESKY” refer to a travel agency focusing on the sale of business class air travel to corporate and high-end leisure customers. The term "you" refers to the customer visiting the Website and/or booking a reservation through our customer service agents.
This Website is offered to you considering conditions upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms and Conditions” or "Agreement"), which may be revised when necessary. Please read these Terms and Conditions carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also review our Privacy Policy, which governs your use of the Website. By accessing or using this Website, contacting our agents, or purchasing/using our services, you acknowledge that you have read and understood that your use is subject to these Terms and Conditions and our Privacy Policy. If you do not agree to the Terms and Conditions, please refrain from using this Website, booking any reservations, or applying for any of our services through our agents.
Please note that we do not sell, organize, or arrange any packages. Therefore, you will not benefit from rights applying to packages under the EU Package Travel Regulations, and we will not be responsible for the proper performance of those additional travel services.
Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by PRIMESKY on behalf of the airlines, depending on the type of payment method used and the type of services and goods.

Use of the website / our services

As a condition of your use of this Website and our services, you warrant that:

• You are at least 18 years of age.
• You possess the legal authority to create a binding legal obligation.
• You will only use this Website and our services to make legitimate reservations for yourself or for another person for whom you are legally authorized to act.
• You will inform such other persons about the Terms and Conditions that apply to the reservations/services you have made/ordered on their behalf, including all rules and restrictions applicable thereto.
• All information supplied by you is true, accurate, current, and complete.
• Neither you nor the person you’re buying tickets for are currently subject to any sanctions (economic, financial, etc.), administered or enforced from time to time by the EU (its Member States), the United Nations Security Council, the US government, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our services.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms and Conditions.

General Rules and Conditions

Conditions

By using our services, you agree to the following conditions:

You acknowledge that our services are intended for personal use only, and you will only book tickets on behalf of yourself or with the permission of another individual.
Name changes on tickets are not permitted; only the original passenger can use the ticket(s).
Please note that airline tickets, hotel accommodations, and all service fees may not be refundable. Changes, cancellations, and refunds are permitted up to 72 hours before the scheduled time of departure, subject to a minimum processing fee of $250 per person plus any applicable fees charged by the carrier/provider. Fees vary depending on the provider's terms and conditions. Monetary refunds are not issued for cancellations; instead, you will receive a credit (less any airline/hotel fees) towards a future ticket purchase on long-haul international flights of equal or greater value, valid for up to twelve (12) months from the original date of purchase.
No-show tickets cannot be refunded or exchanged. Unless the reservation is canceled and the trip rescheduled before the original departure date, the ticket is suspended, and refunds are not possible.
It is your responsibility to check your email frequently for any schedule change notifications from the airline and verify the current flight information 72 hours before scheduled departure. Please ensure that the email address provided is correct, as we will use it to send your ticket confirmations and important travel information. Please also ensure that our emails are not blocked by your internet service provider or sent to your spam folder. Failure to use any reservation will result in automatic cancellation of all continuing and return flight reservations and suspension of the tickets. Tickets can only be used in the sequence they were issued, and out-of-sequence usage is not allowed.
The recommended check-in time for all international flights is a minimum of 3 hours before departure time, even if you are traveling on a domestic flight to another airport to connect to your international flight.

Airline tickets are subject to the published conditions of carriage and rules, including but not limited to, cancellation policies of the applicable airline. The contract of carriage in use by the applicable airline, when issued, shall be between the applicable airline and the passenger. Airlines retain the right to adjust flight times and schedules at any time, and schedule changes can result in an itinerary that falls outside of contractual agreements. Airlines may also, in their discretion, change or cancel flights or itineraries. PRIMESKY is not responsible for schedule changes.

If your ticket is not honored for any reason, please contact your agent immediately. Your ticket is guaranteed up to the amount paid for the ticket, and PRIMESKY will replace your ticket within 24 hours, offer a full refund, or provide other alternative options within 24 hours.

Under consumer legislation, tickets are not subject to the right of withdrawal, and there is no 14-day “cooling-off period” for bookings.

Access to our website/services does not grant you any intellectual property rights relating to them. Under no circumstances may you copy, reproduce, modify, transmit, or publish any part of our website without clear written permission from us. Any unauthorized use may result in legal action or other appropriate measures.

Free Fare Lock

Travel inventory in the global distribution system is constantly changing. Our internal free fare lock feature allows you to lock the fare at the provided price by making a reservation and holding the seats while waiting for your final decision. There is no obligation to purchase a designed travel itinerary while applying the free fare lock. The sole purpose of this feature is to provide maximum flexibility and benefits to our customers by locking in a price that perfectly suits your needs and ensuring that the booking won’t be affected by a price increase.

Price Match Guarantee

When booking with PRIMESKY, we want you to be confident that you have found a great deal. That’s why, if you see a lower price (including taxes and fees) for the same flight itinerary offered and available for booking on a Major OTA Competitor’s site within twenty-four (24) hours of booking, we will match that lower price by refunding the difference in price, or if you prefer, we will cancel your booking with us for a full refund. That’s our Price Match Guarantee (“PMG”).

Fine Print:

Same Itinerary: The same itinerary means that each and every element of each offer matches, including airline(s), flight number(s), itinerary, date(s), number of customers, and seat type.

Offered and Available for Booking: This means that the itinerary you found can be booked and won’t be subject to additional charges.

Exclusions: The PMG does not apply to fares offered on membership program websites, corporate discounts and/or rates; group, charter, reward program, incentive, meeting, convention, or consolidator fares; or fares available only by using a coupon or other promotion not offered to the general public. Military, student, government, tour operator, bulk, vacation package, or “Web Only” fares are excluded. Additionally, the PMG does not apply to “opaque” tickets (where the airline booking details are unknown until after purchase) or tickets issued under a “bidding” or “auction model”. Fare errors are also excluded.

Refund Guarantee

During the Covid-19 pandemic, carriers replaced their refund option with issuing credit vouchers with extensive flexibility to avoid long-term financial disruptions. Our internal policy, called “Refund Guarantee,” can be activated through our PRIMESKY Ticket Protection, allowing us to negotiate (on your behalf) the terms and conditions of a refund directly with the airline companies, regardless of the fact that fares are non-refundable and the ticket was booked through a third party (wholesaler, consolidator, fare supplier, vendor, etc.).

Details:

• Activation: The Refund Guarantee is activated through our PRIMESKY Ticket Protection.
• Negotiation Process: We negotiate with airline companies to unlock a refund option of up to 70% of the amount paid, considering that the airline company provided only a voucher for future use. Please note that the refund option is not guaranteed until approved by the carrier.
• Responsiveness: We are not responsible for the duration of the negotiation process with carriers, as it fully depends on their level of responsiveness.
• Act of Care: The Refund Guarantee is to be taken as an act of care when no refund alternatives are provided by carriers.

Baggage Allowance

Travelers may be required to pay additional fees at the airport if their checked items exceed the weight, size, or number specified in the standard baggage allowance of the airline. It's important to note that some airlines do not offer any free baggage allowance. Baggage allowance policies and associated fees for checked or carry-on baggage vary widely and are subject to change by the airlines at any time.

Frequent Traveler Points

Frequent traveler awards (such as miles, points, etc.), upgrades, certificate vouchers, and other discounts or incentives may not apply to PRIMESKY flights, hotel stays, or other travel services. Additionally, mileage accrual may not apply to all tickets. It's important to discuss this with your agent for more information.

Supplier Rules and Restrictions

Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services selected from both airline and hotel suppliers. It is important to carefully read these additional terms and conditions on the websites of the airline, hotel, or other accommodation providers. By booking with PRIMESKY, you agree to abide by the terms and conditions of purchase imposed by any supplier with whom you choose to deal. This includes, but is not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services.

Details:

• Payment Terms: We reserve the right to cancel your booking if full payment is not received in a timely fashion.
• Deposit Requirements: Some airline or hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your travel. Such a deposit is unrelated to any payment received by PRIMESKY for your booking.
• Liability Waivers: You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer.
• Consequences of Violation: Any violation of a supplier's rules and restrictions may result in cancellation of your reservation(s), denial of access to the applicable travel product or services, forfeiture of any monies paid for such reservation(s), and/or debiting of your account for any costs incurred as a result of such violation.

Travel Destinations and Visa Requirements

International travel requires passengers to possess a valid passport, which must be presented for all international flights. It's important to note that some countries may require a visa and/or a health card. It is the passenger's responsibility to have all required travel documents in possession at check-in. We strongly recommend that passengers review visa requirements for all stops, as some countries may require a transit visa. Passengers transiting via or connecting between airports located in the European Union - Schengen Zone may need a Schengen Entry visa. Please contact the embassy of the country you are visiting or transiting through to get up-to-date requirements. Some countries have special requirements for one-way travel, and it is the traveler's responsibility to ensure they meet the eligibility criteria for one-way travel. Visa information is also available at the Travel Advisory Section of the U.S. State Department (phone line: 202-647-5225, official website: www.state.gov). Holders of non-U.S. passports are advised to contact the embassies of their destination and transit countries to obtain entrance requirements.

Risk Assessment:

While most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. PRIMESKY urges passengers to review travel prohibitions, warnings, announcements, and advisories issued by the European Union and United States Government before booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at the following websites: [provide links to relevant websites].

Disclaimer:

By offering for sale travel to particular international destinations, PRIMESKY does not represent or warrant that travel to such points is advisable or without risk. We are not liable for damages or losses that may result from travel to such destinations.

Exchanges, Cancellations and Refunds

• Non-Reroutable and Non-Transferable: Confirmed tickets are non-reroutable and non-transferable.
• Processing Fees: If fare rules allow refunds and/or exchanges, a PRIMESKY fee will be charged to process any refund and/or exchange request. This fee will be collected in addition to any penalties charged directly by the airline and/or recalled by the airline from PRIMESKY.
• Cancellation Deadline: Reservations for tickets to be refunded and/or exchanged must be canceled at least 24 hours prior to the scheduled departure time. No-show tickets will not be processed for refund and/or exchange.
• Cancellation Process: Cancellation of a reservation does not automatically initiate a refund.
• Exchange Deadline: All exchanges can be made only prior to the scheduled departure.
• Fare Restrictions: After the tickets are issued, any changes or refunds are subject to the restrictions of the fares used. Discounted fares are generally more restrictive and often non-refundable and non-exchangeable. It's important to pay attention to the fare restrictions of your tickets.
• Flexibility Options: If you need more flexibility with your tickets in terms of refunds and exchanges, please consult your agent and request a less restrictive fare. Airlines offer a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. However, airlines strictly follow their policies and do not permit exchanges or refunds if the fare restrictions do not allow it. The airlines determine the restrictions of the fares, and PRIMESKY has no power to override these restrictions.
• Fare Restriction Adherence: Once the tickets are issued, they are subject to fare restrictions.

PRIMESKY Ticket Protection (“PRIMESKY Ticket Protection”)

• Cancellation and Refund Policy: If you wish to cancel your trip and refund your ticket(s), you must cancel your reservation at least 24 hours before your scheduled departure date. No-show tickets are not eligible for ticket protection refund or any exchange. To request a refund, please contact our customer support department or your travel advisor. You will be required to submit proof of illness in the form of a hospitalization certificate. Please allow 4 to 8 weeks to finalize the refund process from the date you request the refund. Due to Covid-19, processing times from airlines and suppliers may be longer than usual.
• Hospitalization Refund: PRIMESKY Ticket Protection allows a 100% refund of fully unused tickets for travelers hospitalized at the time of scheduled departure. The traveler(s) must provide a verifiable hospitalization certificate to PRIMESKY and cancel the reservation before the scheduled departure. The hospitalization certificate must clearly prohibit passengers from taking the trip.
• Exchange Policy: PRIMESKY Ticket Protection allows free-of-charge exchange of partially used tickets for travelers hospitalized at the time of scheduled return. The traveler(s) must provide a verifiable hospitalization certificate to PRIMESKY and cancel the reservation before the scheduled return. Additionally, PRIMESKY exchange fees will be waived for all travelers unable to take their trip for any reason. The traveler(s) must cancel the reservation before the scheduled departure. Airline penalties and fare differences may apply depending on the actual fare restrictions.
• Refund Period: PRIMESKY Ticket Protection is subject to a full refund only within 24 hours from the time of purchase. After 24 hours, PRIMESKY Ticket Protection becomes non-refundable. Once changes are made to the ticket, PRIMESKY Ticket Protection is considered used and void. This service can be re-applied at a discounted price.
• Missed Trip Departure: If a traveler misses a trip departure due to cancellation or significant delay caused by inclement weather or carrier delay, PRIMESKY will exchange the ticket free of any airline and PRIMESKY fees, provided seats are available in the same booking code.
• Baggage Protection: PRIMESKY Ticket Protection covers passengers from having their baggage mishandled by airlines or airport employees. If the undelivered bag is not returned to you, PRIMESKY will pay $1000 for each bag, subject to certain conditions and limitations.
   

Ticket Delivery

All tickets sold by PRIMESKY are electronic tickets (e-Tickets) and will be delivered to the email address provided by you during the booking process. Once your electronic tickets are issued, you will receive an email confirmation containing essential details, including the ticket number and reservation numbers for each airline you'll be traveling on.

Payment Information

Payment Information:

By making a payment with PRIMESKY you agree that the card used for payment belongs to you (the cardholder), or you have the lawful right to use the payment card if it's not owned by you. PRIMESKY employs stringent safety measures for credit card payment processing. We accept all major credit cards, including Visa, MasterCard, American Express, Diners Club, and Discover. Credit card transactions are authorized at the time you or anyone acting on your behalf accepts these Terms & Conditions and proceeds with the purchase. All credit cards must have a verifiable billing address in the EU, US, Canada, UK, Australia, Singapore, or other countries specified by PRIMESKY.

In cases where transactions are deemed high risk by our systems, we may withhold processing until our credit card verification team determines it is safe to proceed. To verify the validity of such transactions, we may contact you or your bank. PRIMESKY reserves the right to conduct credit card verification through temporary authorization charges, contacting the bank or card issuer, participating in conference calls with bank representatives, or requesting evidence of cardholder identity.

Fraudulent transactions are promptly reported to airport security, airlines, and relevant law enforcement agencies. For security and record-keeping purposes, most credit card transactions made over the phone to our Client Service Department are recorded and retained as evidence in the event of disputes. If your credit card is declined for any reason, we will notify you within 24 hours. Please note that the submission of a credit card does not automatically guarantee ticketing. All bookings and fares are subject to availability and are not guaranteed until ticketed by the supplier.

It's important to be aware that some banks and credit cards may impose fees for transactions. Your bank may convert the payment amount to your local currency and charge a conversion fee. Additionally, a foreign transaction fee may apply if your credit card issuer is located outside the EU and/or United States. Since international travel bookings may be considered international transactions by banks or card companies, your bank determines the currency exchange rate and foreign transaction fee on the day of transaction processing. For inquiries regarding these fees or the exchange rate applied to your booking, please contact your bank directly.

Limitations of liability

Information provided on the PRIMESKY website (including text, graphics, links, or other material) is presented on an "as is" and "where available" basis. PRIMESKY makes no representation or warranty, express or implied, regarding the accuracy, results, timeliness, completeness, merchantability, or fitness for any particular purpose of the website or any related materials, products, services, or information. Under no circumstances, including negligence, shall PRIMESKY, its providers, or distributors be liable for any damages to, or viruses that may infect, your computer equipment or other property, or any loss of data, resulting from your access to, use of, or browsing on the website, or your downloading of any materials, data, text, images, video, audio, or other information from the website or associated with any email or links sent by PRIMESKY.

In no event shall PRIMESKY, its providers, or distributors be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including lost profits, business, or savings), whether based in contract, tort, strict liability, or otherwise, arising out of or connected with the use or inability to use the website or the services or materials on the website or the travel reservations booked through PRIMESKY call center, even if advised of the possibility of such damages. In no event shall the aggregate liability of PRIMESKY, its providers, or distributors exceed the total charges set forth in the itinerary giving rise to any such liability.

Any claim or cause of action arising from or related to your access and use of, or purchase of products and/or services from, the website must be communicated beforehand to PRIMESKY to reach a mutual agreement. Applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the website shall be at your own risk.

PRIMESKY acts as an intermediary or agent for providers of travel-related products and/or services and is not liable for such providers' products and services. Carriers, hotels, and other suppliers providing travel or other services on the website are independent contractors and not agents or employees of PRIMESKY or its affiliates. PRIMESKY and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

By using the website and/or our services, you agree to irrevocably waive any claim against PRIMESKY, its subsidiaries or affiliates, and any of such parties' officers, directors, managers, agents, contractors, or employees, and expressly agree that neither PRIMESKY nor any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors, or employees shall be held liable for:

• Any loss of or damage to property or injury to any person caused by any defect, negligence, or other wrongful act or omission of any Travel Supplier.
• Any inconvenience, loss of enjoyment, mental distress, or similar matter.
• Any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates.
• Any cancellation or double-booking of reservations or tickets beyond the reasonable control of PRIMESKY. 
• Any claim of any nature arising out of or in connection with air or other transportation services, products, or other features performed (or not) or occurring (or not) in connection with your itinerary.

For the avoidance of doubt (and without limiting the foregoing), PRIMESKY assumes no liability for canceled flights, missed flights, or flights not connecting due to scheduled changes made by the relevant airline. 

The limitations specified in these Terms & Conditions shall survive and apply even if any limited remedy specified in these Terms & Conditions is found to have failed of its essential purpose. The limitations of liability provided in these Terms & Conditions benefit PRIMESKY, its affiliates, and the suppliers of travel products and services purchased through our website.

Disputes and Resolution

I. Customer satisfaction is fundamental to our success. Therefore, in the event of a dispute, our objective is to resolve it swiftly, fairly, and cost-effectively. You agree to provide us with the opportunity to address any disputes or claims related to the Website, interactions with our customer service agents, provided services or products, or representations made by us. Please contact PRIMESKY Customer Support by sending an email to [email protected] or submitting a claim via the online form at Contact Us.

II. Disputes: The sole method of resolving any dispute or claim arising from this Agreement (including any alleged breach thereof), the Service, or the Website shall be BINDING ARBITRATION administered by the American Arbitration Association. The only exception to arbitration is your right to bring an individual claim against the Company in a small-claims court of competent jurisdiction. However, whether you opt for arbitration or small-claims court, you may not initiate or maintain any class action, class arbitration, or other representative action or proceeding against the Company under any circumstances. By using the Website or any of our Services, you agree to the above arbitration agreement.

By agreeing to arbitration, YOU WAIVE YOUR RIGHT TO GO TO COURT to assert or defend any claims against the Company (except for matters within the jurisdiction of small-claims court). YOU ALSO WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING. Your rights will be determined by a NEUTRAL ARBITRATOR, NOT A JUDGE OR JURY. You are entitled to a fair hearing before the arbitrator. The arbitrator can grant any relief that a court can, but please note that arbitration proceedings are typically simpler and more streamlined than trials and other judicial proceedings. Decisions by the arbitrator are enforceable in court and may only be overturned for very limited reasons. Any action to enforce this arbitration agreement, including confirming, modifying, or vacating an arbitration award, may be initiated in any court with competent jurisdiction.

If, for any reason, this arbitration agreement is deemed unenforceable, any litigation against the Company (except for small-claims court actions) may only be commenced in federal or state courts located in Wilmington, Delaware. By accepting this Agreement, you irrevocably consent to the jurisdiction of such courts for such purposes. This Agreement, and any disputes between you and the Company, shall be governed by the laws of the state of Delaware, without regard to principles of conflicts of law, with the arbitration agreement being governed by the Federal Arbitration Act.

In the event of litigation to enforce any provisions of this Agreement, the prevailing party shall be entitled to recover from the other party all reasonable costs and expenses, including attorneys' fees and court costs.

You have the option to decline this arbitration agreement by completing an arbitration opt-out letter and sending it to our email at [email protected] within 30 days of first accepting these Terms.

Indemnification

You agree to indemnify and hold harmless PRIMESKY, its affiliates, partners, joint ventures, their respective suppliers, and any of their officers, directors, managers, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees, arising from:

1. Claims brought by you or on your behalf exceeding the liability described above.
2. Claims brought by third parties as a result of your breach of these Terms & Conditions, 
3. notices, or documents referenced on the Website.
4. Claims arising from your violation of any law or the rights of a third party.
5. Claims arising from your use of the Website.

Warsaw Convention and Montreal Convention

Passengers embarking on a journey that includes a destination or stop in a country other than their departure country are advised of the applicability of international treaties such as the Montreal Convention or its precursor, the Warsaw Convention, and any associated amendments (referred to as the Warsaw Convention system). These treaties may extend to the entire journey, including segments within a particular country.

For passengers subject to these treaties, the terms outlined within, including any special contracts of carriage detailed in applicable tariffs, govern and may impose limitations on the liability of the carrier.

Notice of liability limitations

The Montreal Convention or the Warsaw Convention system may be relevant to your journey, and these Conventions regulate and may restrict the liability of air carriers for death or bodily injury, loss of or damage to baggage, and delays.

Under the Montreal Convention:

• There are no financial limits for death or bodily injury.
• For destruction, loss, damage, or delay to baggage, the liability is typically capped at 1,100 Special Drawing Rights per passenger (approximately EUR 1,300 or US $1,700).
• Damage due to journey delays is generally limited to 4,694 Special Drawing Rights per passenger (approximately EUR 5,400 or US $7,100).
   

Under the Warsaw Convention system:

The liability limits vary based on the circumstances:

• For death or bodily injury, the limit may be 16,600 Special Drawing Rights if the Hague Protocol applies, or 8,300 Special Drawing Rights if only the Warsaw Convention applies. However, many carriers have waived these limits voluntarily.
• For loss, damage, or delay to checked baggage, the liability may be capped at 17 Special Drawing Rights per kilogram, and for unchecked baggage, it may be 332 Special Drawing Rights.
• The carrier might also be responsible for damages caused by delays.

Passengers are advised to seek further information from the carrier regarding the specific limits applicable to their journey. If the journey involves multiple carriers, passengers should contact each carrier for details on the liability limits.

Regardless of the Convention applicable to the journey, passengers can potentially benefit from a higher liability limit for baggage loss, damage, or delay by declaring the value of their baggage at check-in and paying any additional fees. Alternatively, if the value of the baggage exceeds the liability limit, passengers should consider obtaining separate insurance coverage before traveling.

Time Limit for Action:

• For baggage claims, passengers must provide written notice to the carrier within 7 days of receiving checked baggage in case of damage, and within 21 days in case of delay from the date it was made available to the passenger.

Notice of Contract Terms Incorporated by Reference

Your contract of carriage with the airline is subject to this notice, any notice or receipt from the airline, and the airline's individual terms and conditions (Conditions), related rules, regulations, and policies (Regulations), and any applicable tariffs.

If your journey involves multiple carriers, different Conditions, Regulations, and tariffs may apply for each carrier.

The airline's Conditions and Regulations may cover various aspects, including but not limited to:

• Liability limits for passenger injury or death.
• Liability limits for loss, damage, or delay of goods and baggage.
• Rules for declaring higher values for baggage and paying supplementary fees.
• Application of liability limits to the carrier's agents and representatives.
• Claims procedures and time limits.
• Reservation, check-in, and boarding requirements.
• Carrier's rights to refuse carriage for non-compliance with laws or document requirements.
   

Passengers can obtain more information about their contract of carriage from places where transportation is sold or the airline's website. Upon request and where required by law, passengers have the right to inspect the full text of the contract at the carrier's airport and sales offices and receive a copy free of charge.

If a carrier sells air transportation or checks baggage for another carrier, it acts as an agent for the other carrier.

Important Reminders:

• Ensure you have all required travel documents, such as passport and visa.
• Airlines may overbook flights, but compensation is provided if you are involuntarily denied boarding.
• Different carriers may have varying rules for checked and cabin baggage.
• Pay attention to check-in and boarding times to avoid being refused carriage.
• Dangerous goods, including hazardous materials, have restrictions and may not be carried onboard.

Credit Card Chargebacks

As a customer, you have the option to dispute charges with your credit card company, known as "chargebacks." However, PRIMESKY encourages customers to contact them first to address any questions or concerns about charges on their credit card statement. PRIMESKY commits to working with customers to resolve any issues.

PRIMESKY reserves the right to dispute any chargeback that it considers improper. The following scenarios are deemed improper chargeback claims:

• Chargebacks for non-cancellable bookings where PRIMESKY or the airline cannot provide a refund, regardless of whether the booking is used.
• Chargebacks for charges authorized by family, friends, associates, or other third parties with direct access to your credit card.
• Chargebacks resulting from the airline's failure to deliver a product or service as described.
• Chargebacks due to force majeure or circumstances beyond PRIMESKY’s control.
• Chargebacks related to services or products fully or partially used by the customer.
   

PRIMESKY may use information relating to the customer, including email conversations and recordings of customer service calls, to dispute chargeback claims.

By using PRIMESKY’s services, you unconditionally authorize PRIMESKY to charge your credit card (or retain from your account) for the amount of any chargeback processed by the bank related to services or products used by you. Additionally, you authorize PRIMESKY to charge your credit card (or retain from your account) for any chargeback fees applied by the bank for chargeback requests without merit that are subsequently rejected.

COVID-19 WAIVER OF LIABILITY

By agreeing to this waiver, you acknowledge that your decision to travel during the COVID-19 pandemic is made with full awareness of current travel recommendations and restrictions related to COVID-19. You understand that PRIMESKY assumes no responsibility for unsafe conditions or health hazards, including pandemics or other illnesses.

PRIMESKY does not have special knowledge of travel dangers or conditions at destinations. For information on travel risks, you are advised to visit the State Department travel website and the Centers for Disease Control website for medical and health information. PRIMESKY is not responsible for COVID-19-related requirements imposed by travel suppliers or governments, such as health screenings, face coverings, or quarantines.

For the latest COVID-19 government travel regulations and travel supplier requirements, you are directed to specific websites. PRIMESKY is not liable for the acts or omissions of travel suppliers, including their failure to adhere to schedules, provide services or refunds, or honor trip credits.

By agreeing to this waiver, you release PRIMESKY and its agents, employees, officers, directors, associates, affiliated companies, guides, group leaders, and subcontractors from any liability related to COVID-19 risks and dangers. You expressly assume all risks associated with COVID-19 and agree to hold PRIMESKY harmless against any claims or demands arising from these risks and dangers.

You also agree that PRIMESKY is not responsible for any denial of claims by travel insurers related to COVID-19 or any other claim under the policy. Additionally, if you choose not to purchase travel insurance, you hold PRIMESKY harmless for that decision.